Our Commitment to Transparency & Customer Trust
At Falls Pizza & Craft Bar, we believe in transparency and ensuring a seamless experience for our customers. This page outlines our key policies, including our Privacy Policy, Store Policies, and Refund Policy. Whether you are ordering online, dining in, or requesting a refund, these policies help us maintain fairness and quality in every interaction.
Below, you’ll find detailed information about:
1. Privacy Policy – How we collect, use, and protect your personal data.
2. Store Policies – Ordering, delivery, and food safety guidelines.
3. Refund Policy – Steps to take if you experience an issue with your order.
We encourage all customers to review these policies to better understand their rights and our responsibilities. Should you have any questions, feel free to contact us at (413) 594-9133 Ext. 3 (Service).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (fallspizza.com), place an order, or interact with our services.
1.1 Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, billing and delivery address.
• Payment Information: Processed securely through third-party payment providers (we do not store credit card details).
• Order Information: Details of your purchases, including items ordered, payment method, and delivery preferences.
• Website Usage Data: IP address, browser type, and cookies to improve our website’s performance and security.
1.2 How We Use Your Information
We use the information collected to:
• Process and fulfill orders.
• Provide customer support and respond to inquiries.
• Improve website functionality and user experience.
• Send promotional offers (only if you opt-in).
• Comply with legal and security requirements.
1.3 Data Protection & Security
We implement industry-standard security measures to protect your data. However, while we take necessary precautions, no online platform is 100% secure.
1.4 Third-Party Services
We may use third-party services for payments, analytics, or marketing. These services have their own privacy policies, which we encourage you to review.
1.5 Cookies & Tracking Technologies
We use cookies to improve your browsing experience and track website performance. You can disable cookies in your browser settings.
1.6 Your Rights
You have the right to:
• Access, update, or delete your personal data.
• Opt-out of marketing emails at any time.
• Request information on how your data is used.
For any privacy-related concerns, please contact us at [email protected] or (413) 594-9133.
By using our website or services, you agree to the following terms:
• Ordering: All orders placed are final. Any modifications must be requested immediately after placing the order.
• Pricing: Prices may change without notice due to market fluctuations.
• Refund Policy: No refunds on completed food orders. Issues with an order must be reported immediately.
• Promotions & Discounts: We reserve the right to modify or cancel promotions at any time.
For disputes, contact (413) 594-9133 Ext. 3 (Service) within 24 hours of receiving your order.
3.1 Delivery Fees & Charges
• $3.99 Store Charge for Delivery: This covers delivery-related costs and helps us pay competitive wages. This is NOT a tip for drivers.
• Taxes Not Included: State and local taxes are added at checkout.
3.2 Food Safety & Allergen Notice
• Our gluten-free pizza crust is prepared in a shared kitchen, posing a risk of gluten exposure. We do NOT recommend it for customers with celiac disease.
• Cross-contact between allergens may occur. If you have a severe allergy, please exercise caution before ordering.
Falls Pizza & Craft Bar is dedicated to providing the highest quality food and service. Your satisfaction is our priority. If you encounter any issues with your order, please follow the steps below:
4.1 Contact Us First
If you are not satisfied with your order, you must contact us directly within 24 hours of receiving your order. You can reach us at (413) 594-9133 Ext. 3 (Service). Provide your order details and a description of the issue.
4.2 Claims About Goods or Services Not as Described
If you believe that your order does not match the description provided or there are discrepancies, please inform us immediately so we can take appropriate action.
4.3 Resolution Options
Once we receive your complaint, our team will work to resolve the issue as quickly as possible. We may offer:
• A replacement of the incorrect item.
• A reorder of your items to ensure accuracy.
4.4 Refund Policy
Refunds will only be considered if you have contacted us directly and provided details about the issue with your order.
• We are unable to process refunds if no prior contact is made with the restaurant.
• This policy helps us efficiently address issues and ensure every concern is properly managed.
4.5 Importance of Contact
By reaching out, you allow us to understand and correct the issue. Your feedback helps us improve our services and maintain customer satisfaction.
For further assistance, contact us at (413) 594-9133 Ext. 3 (Service).