Refund Policy for Falls Pizza & Craft Bar
At Falls Pizza & Craft Bar, we are dedicated to providing you with the highest quality food and service. Your satisfaction is our top priority. If you encounter any issues with your order or are not completely satisfied with your experience, we ask that you follow the steps outlined below to help us address and resolve the matter effectively.
1. Contact Us First: If there is any issue with your order or if you are not satisfied, please contact us directly within 24 hours of receiving your order. You can reach us at +1(413) 594-9133 Ext. 3 (Service). When you contact us, please provide your order details and a description of the issue so we can assist you promptly.
2. Claims About Goods or Services Not as Described: If you believe that your order does not match the description provided or if there are discrepancies in the goods or services received, please include this information when you reach out to us. Our team will review the details and take appropriate action, which may include providing a replacement, reorder, or adjustment as necessary.
3. Resolution Options: Upon receiving your contact, our team will work to resolve the issue as quickly as possible. We can offer a replacement or reorder of your items to ensure you receive what you expected. We are committed to correcting any problems to your satisfaction.
4. Refund Policy: Refunds will only be considered if you have contacted us directly and provided details about the issue with your order. We are unable to process refunds if no prior contact is made with the restaurant. This policy helps us address and rectify issues efficiently and ensures that every concern is managed appropriately.
5. Importance of Contact: By reaching out to us first, you enable us to understand and address the specific nature of your concern. This approach allows us to make improvements based on your feedback and ensures that we provide the best possible service to all our customers.
Thank you for your understanding and cooperation. We value your feedback and are here to ensure you have a great experience with Falls Pizza & Craft Bar.
For any questions or further assistance, please contact us at +1(413) 594-9133 Ext. 3 (Service).